Frequently Asked Questions

1. Who Are Stubbins Food?

Stubbins Food Partnerships are trading as Stubbins Food. Our company registration number is 8817857 and our VAT registration number is GB 215889574. You can get in touch with us on 01992 712424 and our business address is:

Stubbins Food
Station Approach,
Waltham Cross,
Hertfordshire,
EN8 7LY.

We work Monday to Friday from 7 am – Until Midnight and on Sundays from 4pm to Midnight.

2. How Do I Use Your site?

Shopping at Stubbins Food is really easy! As you look through our store, you can click to add items to your basket. When you’ve finished shopping, you simply proceed to the checkout where we will take all relevant information to allow us to process your order. Once you have successfully placed your order, you will receive an order confirmation email from us. When your order leaves us you will receive a dispatch confirmation email.

Orders placed before 23:59 Sun-Thurs (working days only) are dispatched on the next day.   If you experience any difficulties using the site, whether you’re buying or just looking, please let us know and we’ll look into it.

3. How will my Items be dispatched?

Orders are processed from our dedicated Sales team and ordering system. Products are picked and packed for distribution within our own Temperature Controlled Logistics Site. We use temperature controlled Vehicles to ensure your products are delivered in their best possible condition.

Our products show an approximate size and weight for the total package. This is a guide not the exact weight of goods you will receive. Upon receipt, to ensure your purchases remain in the very best condition, we strongly recommend that you follow the specific storage instructions for each individual product and consume within the best before date.

For full details of our delivery see our Delivery Information page.

4. What if my Products are out of stock?

In the unlikely event that your product is temporarily out of stock, we will give you the option to choose an alternative.

If you want to wait for your chosen item to come back into stock, we will hold your order open until it can be sent in its entirety. We will contact you to confirm when we have re-stocked the item.

5. Allergy Information

Please note that unless otherwise stated (within product descriptions) ALL PRODUCTS on this website may contain artificial colours and flavourings.

Unfortunately due to the nature of food products and the environment in which they are created we are unable to guarantee that any of our products are suitable for consumption by those with a nut allergy.

6. Satisfaction Guarantee

We are confident that you’ll be pleased with your purchase; however, if for any reason it doesn’t meet your expectations; please let us know immediately upon receipt of your purchase.

If you are not satisfied with your purchase, please contact our Customer Services Department who will provide you with information on our returns policy. All customer returns must be identified by the customer within 24 hours of receipt of your purchase. Please note that there may be a charge if the rejected product is found to be within specification.

The customer is required to keep the goods at the product recommended temperature until it can be collected. The collection date and time will be arranged at the point of contact with the Customer Services Department.

7. VAT

All prices Exclude VAT except where shown.

8. Will my Card details be safe?

We take the greatest effort to ensure the highest possible standards of online security.

We use Mijireh Secure Ordering Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. Mijireh are a leading Secure Payment Service provider and are fully PCI Compliant, ensuring the provision of safe, secure online transactions. All credit card information is entered on Mijireh’s secure systems and transactions are processed in real time. At no time is any card information held on our servers.

9. Privacy Policy

Stubbins Food do not disclose buyers’ information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). For full details please see our full Privacy Policy.